CRM(Customer Relationship Management) Software

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In CRM (customer relationship management), CRM software is a category of software that covers a broad set of applications and software designed to help businesses manage customer data and customer interaction, access business information, automate sales, marketing and customer support and also manage employee, vendor and partner relationships. Typically, CRM software is used in the enterprise, however many products scale to a business of any size.

CRM software is designed to help businesses meet the overall goals of customer relationship management .Today's CRM software is highly scalable and customizable, allowing businesses to gain actionable customer insights with a back-end analytical engine, view business opportunities with predictive analytics, streamline operations and personalize customer service based on the customer's known history and prior interactions with your business.

CRM software is commonly used to manage a business-customer relationship, however CRM software systems are also used in the same way to manage business contacts, clients, contract wins and sales leads.

CRM for UPS Service Station

The UPS / inverters business revolves around not only sales management but also effective after sales service by prompt complaints handling and response. The ever increasing demand of the customer and the necessity to render service at the call has given rise to the need of the hour that is an EFFECTIVE & UNCOMPLICATED after sales service software.

Advantages of UPS Service Station

  • Installationseach product wise
  • AMC management/PMS due…
  • Complaints locked directly in the CRM
  • Service engineers/technicians scheduling
  • Reminders/alerts through email/SMS
  • Complaint Escalation feature
  • Product & accessories Details (serial no, type, id)
  • Spare parts/Accessories used
  • Closed /open/ On hold complaints
  • Reports on spares consumed, closed complaints, PMS ,AMC etc.

CRM for Sales

Today's mobile salesforce needs a CRM system that is easy to use and provides the relevant information they need to make sales faster. Sales management needs real-time insight into pipeline opportunities and sales numbers, and an efficient avenue for managing sales reps on the go. Oracle Sales Cloud delivers all that and more.

Advantages of UPS Service Station

  • Deploy and use your CRM system easily
  • Drive sales results via complete mobility and multiple screens
  • Optimize sales performance with powerful analytics
  • Drive productivity via integrated communication, coaching and team selling
  • Drive demand across all channels with modern selling tools

CRM for Support

Support Customer Interface Management - Ensure that all information, materials, systems and resources are available so that the Customer Interface Management processes can operate effectively, when a contact with a customer occurs.

Advantages of UPS Service Station

  • Manage Campaign
  • Support Order Handling
  • Manage Customer Inventory
  • Support Problem Handling
  • Manage Product Offering Inventory
  • Support Retention & Loyalty
  • Manage Sales Inventory
  • Support Marketing Fulfillment
  • Support Bill Invoice Management
  • Support Selling
  • Support Bill Payments and Receivables Management